Maplewave
Telco retail platforms and services
Useful where transactions, inventory, retail operations and customer experience need to work together.
Visit Maplewave (external site)Partners
The right specialist capability, when it genuinely helps.
Bottomline Lab works with a small number of partners whose capability can strengthen a client outcome. The relationship and responsibilities are made clear for each engagement.
MirrorWave
Relationship feedback over time
Useful where a business needs to understand changing customer or employee sentiment and turn it into action.
Visit MirrorWave (external site)Nonvoice
Digital services for telcos
Useful where telcos are developing app, game and digital service propositions beyond traditional connectivity.
Visit Nonvoice (external site)How partner work is handled
Clear roles protect the client
Start with the client need
A partner is introduced because the capability fits, not because a catalogue needs to be sold.
Agree responsibilities
The client knows what Bottomline Lab leads, what the partner provides and who owns each decision.
Keep the outcome connected
Technology or specialist work stays tied to people, process, service and the commercial result.
Partner enabled work
Talk about the capability the business needs.
We will be clear about whether Bottomline Lab, a partner or another route is the sensible fit.
Discuss a partner enabled need