Business Systems Support
Practical help to set up, build, manage, improve, connect, fix or reorganise a website, platform or business system.
Best when what needs to be set up, changed or maintained is reasonably clear.
Business Flow
Keep important work moving and make the business work better.
Practical support when business capacity is stretched, and experienced business analysis when the way forward is not yet clear.
Particularly well suited to owner-led businesses and lean teams.
Overview
Services shaped around the work.
Business Flow brings together two service lanes, each suited to a different type of work. Depending on the situation, they can be used separately or combined.
Business Analysis
Practical help to clarify a problem or idea, define requirements, design a workable solution and carry it through to implementation and support where appropriate.
Best when the problem, requirement or right solution needs to be worked out and put into practice.
Real business situations
Explore situations where Business Flow can help.
Business Flow starts with the situation, not a pre-set package. The examples below show the kinds of work that can be supported through a flexible way of working.
Expand any heading to see the situations, practical support and results.
Business Systems Support
When the direction is clear and the work needs doing.
Practical support for the websites, platforms and systems behind the business.
Set up and buildGet a chosen website, platform or system working and ready to use.
A website, platform or business system has been chosen but still needs setting up.
- Practical support
- Configure the structure, settings, features and content required for the intended use.
- Practical result
- A working setup the business can begin using sooner and with less owner effort.
A website or landing page needs building or refreshing.
- Practical support
- Build or update it within an appropriate platform, including the practical content needed to complete the work.
- Practical result
- A clear, current and functional online presence.
Routine website or platform updates keep being postponed.
- Practical support
- Manage the agreed content, settings and other required updates.
- Practical result
- Systems kept current and organised while owner or team time is freed for other priorities.
Improve and connectMake better use of existing tools and reduce avoidable manual work.
An existing system is not being used effectively.
- Practical support
- Configure useful features and automation to suit the way the business works.
- Practical result
- Better value from the system, less manual effort and fewer avoidable errors.
Two existing systems need to share information that is currently copied by hand.
- Practical support
- Configure and test an appropriate integration where the required information flow is clear.
- Practical result
- Information moves between the systems as required, with less duplicated work.
Fix and reorganiseResolve practical problems and put information in the right place.
A website, platform or system is not working as expected.
- Practical support
- Investigate the issue and implement a fix, establish a workable alternative or coordinate the resolution.
- Practical result
- Less disruption and time lost.
Information or content needs importing, moving or reorganising.
- Practical support
- Prepare, transfer and organise it within the relevant system.
- Practical result
- Accurate, usable information in the right place and a smoother transition.
Content and communicationsComplete defined systems work without unnecessary coordination.
An email broadcast needs preparing and sending.
- Practical support
- Prepare the audience, content and links, test everything and send the broadcast.
- Practical result
- A correctly prepared communication sent to the intended audience with less work and risk.
Text or a simple visual is needed to complete a website, platform or communications task.
- Practical support
- Prepare the supporting webpage text, email copy, social content or simple visual required for the agreed work.
- Practical result
- A ready-to-use result completed end to end.
Ongoing practical supportAdd reliable systems capacity without employing another person.
Small systems tasks are accumulating without anyone available to handle them.
- Practical support
- Provide an agreed stream of practical support on demand or through an ongoing monthly retainer.
- Practical result
- A reliable way to keep systems work moving while freeing owner or team time.
Business Analysis
When a problem or idea needs a workable way forward.
Business analysis and practical support to shape the right solution and put it in place.
Ideas and business changesTurn an early idea or planned change into a workable direction.
You have a business idea or planned change, but it is not yet clear enough to act on.
- Practical support
- Clarify the intended outcome, define the requirements and practical next steps, then design and, where appropriate, put the solution in place.
- Practical result
- A clearly defined, workable solution that can move forward without unfocused effort or spending.
Problems and inefficient processesFind the real cause and establish a clearer way to work.
Something is not working properly, but the underlying cause is unclear.
- Practical support
- Examine the process, information and systems involved, identify what needs to change and support the agreed solution through implementation where appropriate.
- Practical result
- The right problem and an appropriate solution are established before more time or money is committed.
A process has become cumbersome, repetitive or unnecessarily manual.
- Practical support
- Work through the current workflow, simplify it and implement useful automation where appropriate.
- Practical result
- A clearer, more efficient way of working that frees capacity for more valuable work.
Systems and informationMake sound system decisions and create a reliable source of truth.
An existing system no longer fits the business or is creating workarounds.
- Practical support
- Clarify the business need, then improve, connect or replace the system as appropriate, with implementation and follow-on support included where the solution is within scope.
- Practical result
- A system that better supports how the business actually operates, with less manual effort and rework.
You need a new system but are unsure what to choose.
- Practical support
- Define the requirements, assess suitable options and help select, configure, test and introduce the chosen solution.
- Practical result
- A sound system decision and a practical route to implementation.
Important business information is scattered, duplicated or unreliable.
- Practical support
- Consolidate and structure the information and establish a reliable source of truth.
- Practical result
- Clear, organised and usable information, with less time spent finding and reconciling it.
Tracking and oversightCreate one reliable picture of work, ownership and what happens next.
Enquiries, clients and follow-ups are tracked across inboxes, spreadsheets or people’s memories.
- Practical support
- Define the stages and information needed, then establish one clear tracking workflow.
- Practical result
- A reliable view of every enquiry, its status and next action, with fewer opportunities overlooked.
Projects, programmes or ongoing work are difficult to keep track of.
- Practical support
- Create a practical structure for status, priorities, responsibilities, issues and next steps.
- Practical result
- Less chasing, with delays and problems visible sooner.
Reporting and insightTurn business information into useful oversight and clearer priorities.
Reporting takes too long or does not show what you actually need to know.
- Practical support
- Establish the useful measures and create clear reports or dashboards.
- Practical result
- Relevant reporting that is easier to produce, understand and act on.
The business has data but is not gaining useful insight from it.
- Practical support
- Analyse the information to identify patterns, problems, opportunities and areas needing attention.
- Practical result
- Better-informed decisions and focused areas for action.
Ways of working
The right level of support for the work.
The arrangement is shaped around the outcome, certainty and amount of capacity required.
Contained one-off piece
A defined task or problem with a clear deliverable and finish point.
On-demand support
Flexible support for a particular initiative or multiple tasks where the work develops as it progresses.
Ongoing monthly retainer
Agreed monthly capacity for a recurring stream of practical work.
Working together
A straightforward process.
Get in touch
Briefly describe your business situation and what you need help with.
30-minute, obligation-free conversation
If the situation appears suitable, we'll arrange a conversation to check the fit.
Agree the way of working
Confirm the intended outcome, scope, appropriate arrangement and next steps.
Carry out the agreed work
Keep progress, decisions, ownership and next steps clear throughout.
Tanja brings over 25 years of experience in consulting, business analysis, solution design, implementation and support across a range of industries.
Her strengths lie in distilling requirements, analysing and resolving problems, improving workflows and systems, structuring information, and turning reporting and data into useful insight.
Her approach is thoughtful and practical. She listens carefully, gets to the heart of what is needed and brings clarity and structure while keeping the bigger picture in view. She communicates clearly and follows through on agreed work.
Fit
Business Flow is best suited when
- A website, platform or business system needs setting up, managing, improving, connecting, fixing or reorganising.
- A business problem, idea or requirement needs working through.
- A suitable solution needs to be designed, implemented and/or supported.
- The owner or team needs capable support for a particular initiative or recurring work.